{ "processId" : 1, "id" : 1, "name" : "complaint-management", "locked" : false, "version" : 5, "active" : true, "nodes" : [ { "id" : 1, "type" : "start", "name" : "workflow.start", "posX" : 500.0, "posY" : 20.0, "description" : "", "sourcePosition" : "bottom", "targetPosition" : "none", "transitions" : [ { "id" : 1, "type" : "default", "name" : "", "color" : "#000000", "script" : null, "animated" : false, "source" : 1, "target" : 2 } ], "script" : null, "form" : null, "assignExpr" : null, "dueDate" : null, "repeat" : null, "notifyAssignment" : true, "notificationSubject" : null, "notificationBody" : null, "recipients" : null, "subject" : null, "body" : null }, { "id" : 2, "type" : "action", "name" : "Generate Claim Reference and Initial Data", "posX" : 500.0, "posY" : 160.0, "description" : "Generates the case number and creates the complaint record from the run_config intake data, then attaches the process instance to it.", "sourcePosition" : "bottom", "targetPosition" : "top", "transitions" : [ { "id" : 2, "type" : "default", "name" : "", "color" : "#000000", "script" : null, "animated" : false, "source" : 2, "target" : 3 } ], "script" : "import com.openkm.sdk4j.impl.OKMWebservices;\nimport com.openkm.sdk4j.bean.*;\nimport com.openkm.okmflow.util.*;\nimport com.openkm.okmflow.bean.*;\nimport com.openkm.bean.form.*;\nimport com.openkm.util.*;\nimport java.util.*;\nimport java.util.Calendar;\n\nOKMWebservices ws = WebservicesHelper.getInstance();\n\n// --- Generate a sequential claim reference (CLM-YYYY-NNN) ---\n// Requires the APP_COUNTER table (see script.sql) with a row counter_key='complaint'\nSqlQueryResults counterResult = ws.repository.executeSqlQuery(\n \"SELECT counter_value FROM APP_COUNTER WHERE counter_key = 'complaint'\");\nint currentValue = Integer.parseInt(counterResult.getResults().get(0).getColumns().get(0));\nint nextValue = currentValue + 1;\nws.repository.executeSqlQuery(\n \"UPDATE APP_COUNTER SET counter_value = \" + nextValue + \" WHERE counter_key = 'complaint'\");\n\nint year = Calendar.getInstance().get(Calendar.YEAR);\nString caseNumber = String.format(\"CLM-%d-%03d\", year, currentValue);\nFileLogger.info(\"complaint-management\", \"Case number generated: \" + caseNumber);\n\n// --- Read the data entered by the user in the \"run_config\" intake form ---\nString contactName = WorkflowUtils.getFormElementValue(context, \"contactName\");\nString contactEmail = WorkflowUtils.getFormElementValue(context, \"contactEmail\");\nString contactPhone = WorkflowUtils.getFormElementValue(context, \"contactPhone\");\nString claimDescription = WorkflowUtils.getFormElementValue(context, \"claimDescription\");\n\n// --- Create a dedicated folder + record to hold this complaint case ---\n// TODO: adjust the base repository path to match your OpenKM folder structure.\nString yearFolderPath = \"/okm:root/Complaints/\" + year;\nif (!ws.repository.hasNode(yearFolderPath)) {\n ws.folder.createMissingFolders(yearFolderPath);\n}\nString yearFolderUuid = ws.repository.getNodeUuid(yearFolderPath);\n\nString recordPath = yearFolderPath + \"/\" + caseNumber;\nif (!ws.repository.hasNode(recordPath)) {\n ws.record.create(yearFolderUuid, caseNumber, \"\", 0);\n}\nString recordUuid = ws.repository.getNodeUuid(recordPath);\n\n// --- Attach this workflow process instance to the new complaint record ---\nWorkflowUtils.setProcessInstanceNode(context, recordUuid);\nFileLogger.info(\"complaint-management\", \"Process instance attached to record \" + recordUuid);\n\n// --- Create the okg:complaint metadata group with the intake data + case number ---\nMap properties = new HashMap();\nproperties.put(\"okp:complaint.contact_name\", contactName);\nproperties.put(\"okp:complaint.contact_email\", contactEmail);\nproperties.put(\"okp:complaint.contact_phone\", contactPhone);\nproperties.put(\"okp:complaint.claim_description\", claimDescription);\nproperties.put(\"okp:complaint.case_number\", caseNumber);\nproperties.put(\"okp:complaint.status\", \"[\\\"new\\\"]\");\nif (!ws.propertyGroup.hasGroup(recordUuid, \"okg:complaint\")) {\n ws.propertyGroup.addGroup(recordUuid, \"okg:complaint\", properties);\n} else {\n ws.propertyGroup.setProperties(recordUuid, \"okg:complaint\", properties);\n}\n\n// --- Plain-string context variables (for Mail templates and other scripts) ---\ncontext.put(\"caseNumber\", caseNumber);\ncontext.put(\"contactName\", contactName);\ncontext.put(\"contactEmail\", contactEmail);\ncontext.put(\"contactPhone\", contactPhone);\ncontext.put(\"claimDescription\", claimDescription);\n\n// --- Typed objects to pre-fill readonly form fields (data=) ---\nInput caseNumberInput = new Input();\ncaseNumberInput.setValue(caseNumber);\ncontext.put(\"caseNumberData\", caseNumberInput);\n\nInput contactNameInput = new Input();\ncontactNameInput.setValue(contactName);\ncontext.put(\"contactNameData\", contactNameInput);\n\nInput contactEmailInput = new Input();\ncontactEmailInput.setValue(contactEmail);\ncontext.put(\"contactEmailData\", contactEmailInput);\n\nTextArea claimDescriptionInput = new TextArea();\nclaimDescriptionInput.setValue(claimDescription);\ncontext.put(\"claimDescriptionData\", claimDescriptionInput);\n\n// --- Prepare a folder to attach the resolution document later (task \"Resolution\") ---\nString resolutionFolderPath = recordPath + \"/resolution\";\nif (!ws.repository.hasNode(resolutionFolderPath)) {\n ws.folder.createMissingFolders(resolutionFolderPath);\n}\nString resolutionFolderUuid = ws.repository.getNodeUuid(resolutionFolderPath);\ncontext.put(\"resolutionFolderUuid\", resolutionFolderUuid);\n\nUpload resolutionUpload = new Upload();\nresolutionUpload.setFolderUuid(resolutionFolderUuid);\ncontext.put(\"resolutionUploadParams\", resolutionUpload);\n", "form" : null, "assignExpr" : null, "dueDate" : null, "repeat" : null, "notifyAssignment" : true, "notificationSubject" : null, "notificationBody" : null, "recipients" : null, "subject" : null, "body" : null }, { "id" : 3, "type" : "mail", "name" : "Acknowledgement of Receipt", "posX" : 500.0, "posY" : 300.0, "description" : "Sends an automatic acknowledgement of receipt to the claimant.", "sourcePosition" : "bottom", "targetPosition" : "top", "transitions" : [ { "id" : 3, "type" : "default", "name" : "", "color" : "#000000", "script" : null, "animated" : false, "source" : 3, "target" : 4 } ], "script" : null, "form" : null, "assignExpr" : null, "dueDate" : null, "repeat" : null, "notifyAssignment" : true, "notificationSubject" : null, "notificationBody" : null, "recipients" : "${contactEmail}", "subject" : "We have received your complaint - Case ${caseNumber}", "body" : "

Dear ${contactName},

We confirm that we have received your complaint.

Case number: ${caseNumber}

Our team will review it and get back to you as soon as possible.

Please reference this case number in any further correspondence about this matter.

Kind regards,
Customer Care Team

" }, { "id" : 4, "type" : "task", "name" : "Classification", "posX" : 453.2068965517242, "posY" : 476.62068965517244, "description" : "The triage team classifies the complaint by type, priority and department.", "sourcePosition" : "bottom", "targetPosition" : "top", "transitions" : [ { "id" : 4, "type" : "default", "name" : "classify", "color" : "#2196F3", "script" : null, "animated" : false, "source" : 4, "target" : 5 } ], "script" : null, "form" : "\n\n\n \n \n \n \n \n