Knowledge Base

This knowledge base provides troubleshooting and how-to articles about different OpenKM versions.

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AllVersions
Professional
Community

Version:

7.1.x_Pro
6.4.x_Pro
6.2.x_Pro
6.3.x_Com

Administration

Date	Description
2017-03-27	Force whole repository text extraction
2016-08-01	Missing administration icons

Frontend

Date	Description
2022-06-13	The OpenKM UI contextual menu is not shown in the browser
2021-11-15	Arabic characters are not shown in search fields
2020-12-20	Error 403 in kcenter preview, but the preview works in the classic UI
2017-07-18	Document preview fails after upgrade to OpenKM v6.4.35
2017-03-24	Links to documents in OpenKM are not working
2017-02-21	Document preview doesn't work
2016-07-27	UI takes a long time to load after a large import or export
2016-08-29	Image preview and thumbnail do not work

Core

Date	Description
2022-06-29	Row size too large. The maximum row size for the used table type, not counting BLOBs, is 8126
2022-04-29	Wrong order in the list of nodes because of accents in the MySQL or MariaDB database
2021-10-07	Diffpdf: error while loading shared libraries: libpoppler-qt4.so.4: cannot open shared object file: No such file or directory
2021-06-1	javax.mail.MessagingException: Could not convert socket to TLS
2020-06-15	Tesseract reads nothing from TIF files - Error in pixReadFromTiffStream
2019-10-01	Warning in update or creation stage - java.lang.Exception: Apparent connection leak detected
2019-09-20	PostgreSQL - ERROR o.h.tool.hbm2ddl.SchemaUpdate - could not complete schema update
2019-04-04	Error Caused by: com.mysql.cj.exceptions.InvalidConnectionAttributeException: The server time zone value 'CEST'
2018-03-04	Diffpdf raises a ConversionException error while loading shared libraries: libpoppler-qt4.so.4
2018-12-21	Disable page segmentation in Tesseract 4
2018-11-22	Tesseract raises Failed loading language 'en' error
2018-10-15	Preview stops working after an update with error "Abnormal program termination: 1"
2018-10-04	Convert: not authorized 'fileName' @ error/constitute.c/ReadImage/412.
2018-09-03	The size of BLOBTEXT data inserted in one transaction is greater than 10 percent of the redo log size
2018-02-01	LibreOffice does not start up
2017-02-15	Error in Windows with thumbnail creation
2017-02-14	MySQL "max_allowed_packet" error
2016-09-23	Document preview is not showing characters correctly
2016-07-31	Cannot log in: Error message javax.servlet.ServletException: java.lang.ExceptionInInitializerError

Apps

Date	Description
2017-05-17	Deeplinks from Microsoft Office to a document do not work
2021-09-22	Microsoft Add-in does not show up

General

Date	Description
2020-12-29	When emptying the trash, the error 'Can't delete a folder with child locked nodes' is raised
2020-11-03	Sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException
2018-03-15	How to recover the user administrator password
2018-03-03	Files do not exist while trying to purge trash
2018-02-13	Error java.lang.NoClassDefFoundError: Could not initialize class org.xbill.DNS.Lookup in CentOS
2016-08-30	OpenKM freezes on start

Workflow

Date	Description
2016-11-24	Missing workflow option in administration
2016-07-31	NullPointerException when executing any workflow

Upgrade

Date	Description
2022-03-28	Error in MySQL when dropping a constraint while upgrading to OpenKM version 7.1.31

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Administration
Frontend
Core
Apps
General
Workflow
Upgrade