Troubleshoting
Enable or disable the OpenKM AddIns toolbar in Microsoft Office.
For WordAddIn, ExcelAddIn and PowerPointAddIn:
- Click the office button and go to word options.
- A new window will be shown, look for the option complements, select the Complement COM option and press the Go button.
- Finally check the box OpenKMWord_AddIn and press the OK button.
For OutLookAddIn:
- Go to the Tools menu and look for the option to customize.
- A new window will be shown in what you should select the box of the commandBarOKM option and press the close button.
Uninstall Office Addins
To uninstall OpenKM Office Add In, follow these steps:
- Press the start button of windows and look for the control panel.
- It will show a window in waht you should choose the option to uninstall a program, select the OKMOfficeAddIn you want to remove and press the uninstall button.
In some cases for OutlookAddIn is good idea before installing an upper version, remove the addin from it.
Follow these steps:
- Go to the Tools menu and look for the option to customize.
- A new window will appear in which we must select the box of the commandBarOKM option, press the remove button and press the close button.
Alternative configuration of the main file folder
To configure a custom path for storing key application files such as:
- The log file (openkm.log)
- The configuration file (openkm.xml)
- Temporary files generated during runtime
This configuration is done using the okm.folder.path property, located in the app.properties file within the installation directory.
Example:
okm.folder.path=C:\\New_folder_path
When to Use This Configuration:
This option is especially useful when there are issues using the default file paths, such as:
-
Insufficient file system permissions
-
Limited disk space or access restrictions in the default location
-
Need to separate system files from configuration and data
-
IT infrastructure policies or organization requirements
After making the changes, you must restart the app.
