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Buenas prácticas para notificar incidencias

Para ayudarle rápidamente a identificar y resolver errores, intente seguir la siguiente guía:

  • Haga una descripción detallada de la incidencia; nos ayudará a entender el problema que tiene.
  • Cuando sea posible, haga capturas de pantalla de todos los pasos que ha seguido. La idea es poder reproducir el error o, al menos, entender mejor el contexto en el que se ha producido.
  • Los vídeos también son bienvenidos.
  • Comparta la traza de pila (stack trace) del error del archivo openkm.log

Obtener la traza de pila

Sección titulada «Obtener la traza de pila»

Linux

Sección titulada «Linux»

El archivo openkm.log se encuentra en la carpeta $TOMCAT/logs. Por ejemplo, en Linux una ubicación habitual podría ser “/home/openkm/tomcat-8.5.34/logs”.

Para ver cómo cambia openkm.log en tiempo real, puede utilizar la línea de comandos:

Ventana de terminal
/home/openkm/tomcat-8.5.34/logs:$ tail -f openkm.log

Para mostrar las últimas 500 líneas del archivo openkm.log, puede utilizar la línea de comandos:

Ventana de terminal
/home/openkm/tomcat-8.5.34/logs:$ tail -n 500 openkm.log

Windows

Sección titulada «Windows»

El archivo openkm.log se encuentra en la carpeta $TOMCAT/logs. Por ejemplo, en Windows una ubicación habitual podría ser “c:\tomcat-8.5.34\logs”.

Para ver cómo cambia openkm.log en tiempo real, puede utilizar una herramienta de Windows como mtail.

Ejemplo de captura de una traza de pila

Sección titulada «Ejemplo de captura de una traza de pila»
2019-08-04 12:05:00,020 [Task Scheduler 18] [] INFO  c.openkm.plugin.cron.BaseCronPlugin - *** Process Pending Task task end ***
2019-08-04 12:05:00,032 [Task Scheduler 19] [] INFO  c.openkm.plugin.cron.BaseCronPlugin - *** Text Extractor Worker task end ***
2019-08-04 12:09:36,471 [http-nio-0.0.0.0-8080-exec-6] [okmAdmin] INFO  com.openkm.util.LocalEntityResolver - resolveEntity(publicId=-//OpenKM//DTD Property Groups 2.8//EN, systemId=http://www.openkm.com/dtd/property-groups-2.8.dtd) => NULL
2019-08-04 12:09:36,603 [http-nio-0.0.0.0-8080-exec-6] [okmAdmin] ERROR com.openkm.util.FormUtils - Element type "hpanel" must be declared.
2019-08-04 12:09:36,612 [http-nio-0.0.0.0-8080-exec-6] [okmAdmin] ERROR c.o.s.admin.PropertyGroupsServlet - Element type "hpanel" must be declared.
com.openkm.core.ParseException: Element type "hpanel" must be declared.
  at com.openkm.util.FormUtils.parsePropertyGroupsDefinition(FormUtils.java:308)
  at com.openkm.module.db.DbRepositoryModule.registerPropertyGroups(DbRepositoryModule.java:855)
  at com.openkm.module.db.DbRepositoryModule.registerPropertyGroups(DbRepositoryModule.java:844)
  at com.openkm.servlet.admin.PropertyGroupsServlet.doPost(PropertyGroupsServlet.java:220)
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:661)
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
  at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
  at com.openkm.servlet.UserLoggingFilter.doFilter(UserLoggingFilter.java:33)
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
  at org.springframework.boot.web.filter.ApplicationContextHeaderFilter.doFilterInternal(ApplicationContextHeaderFilter.java:55)
  at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
  at org.springframework.boot.actuate.trace.WebRequestTraceFilter.doFilterInternal(WebRequestTraceFilter.java:110)
  at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
  at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:317)
  at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:127)
  at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:91)
  at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)
  at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:114)
  at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)
  at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:137)
  at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)
  at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:111)
  at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)
  at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:170)
  at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)
  at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:63)
  at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)
  at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:200)
  at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)
  at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:116)
  at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)
  at org.springframework.web.filter.CorsFilter.doFilterInternal(CorsFilter.java:96)
  at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
  at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)
  at org.springframework.security.web.header.HeaderWriterFilter.doFilterInternal(HeaderWriterFilter.java:64)
  at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
  at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)
  at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:105)
  at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)
  at org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:56)
  at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
  at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)
  at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:214)
  at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:177)
  at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
  at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262)
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
  at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:99)
  at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
  at org.springframework.web.filter.HiddenHttpMethodFilter.doFilterInternal(HiddenHttpMethodFilter.java:81)
  at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
  at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:197)
  at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
  at org.springframework.boot.actuate.autoconfigure.MetricsFilter.doFilterInternal(MetricsFilter.java:106)
  at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
  at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198)
  at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
  at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:478)
  at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140)
  at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:80)
  at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:624)
  at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
  at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342)
  at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:799)
  at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
  at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:861)
  at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1455)
  at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
  at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
  at java.lang.Thread.run(Thread.java:748)
2019-08-04 12:10:00,000 [Task Scheduler 18] [] INFO  c.openkm.plugin.cron.BaseCronPlugin - *** Process Pending Task task begin ***
2019-08-04 12:10:00,000 [Task Scheduler 6] [] INFO  c.openkm.plugin.cron.BaseCronPlugin - *** Antivirus Checker Worker task begin ***
2019-08-04 12:10:00,000 [Task Scheduler 25] [] INFO  c.openkm.plugin.cron.BaseCronPlugin - *** Text Extractor Worker task begin ***
2019-08-04 12:10:00,014 [Task Scheduler 6] [] INFO  c.openkm.plugin.cron.BaseCronPlugin - *** Antivirus Checker Worker task end ***